Managed Services are designed to provide full control and visibility over IT and security operations through standardized processes and proactive actions. We adapt to the infrastructure, risk level, and specific needs of each organization to cover both everyday operational requirements and those mandated by NIS2. Continuous monitoring and threat detection We provide 24/7 monitoring of critical systems and IT infrastructure, using advanced detection and event-correlation tools. We implement a continuous monitoring program aligned with best practices, while automatically collecting and analyzing relevant security data to detect abnormal activities and emerging threats. We continuously assess the effectiveness of existing security controls. Patch management and vulnerability management We manage the processesq for systems and applications to identify and eliminate weaknesses before they are detected. We perform regular vulnerability scans, assess their criticality, and apply remediation measures. We take into account the impact on security and operational continuity, ensuring that the organization remains consistently protected and compliant with NIS2. Compliance reporting and NIS2 documentation We manage the entire compliance reporting process, from identifying applicable requirements to submitting reports to the relevant authorities. We collect and centralize the necessary data (policies, audits, risk assessments, incidents, control testing), verify accuracy, and analyze results to identify potential noncompliance or risks. We produce clear and comprehensive reports suitable for both technical teams and management, integrating documented evidence and actionable recommendations. We ensure validation, approval, and submission of reports, along with ongoing tracking of corrective actions and legislative updates to maintain long-term compliance. Backup management and recovery testing We implement backup strategies tailored to the criticality of systems. We handle the configuration, testing, and regular verification of backup copies to ensure their integrity. In the event of an incident, we provide a fast and pre-validated recovery process, minimizing operational impact and enabling the organization to resume activity quickly. Security maintenance for cloud and network environments We manage the security of the organization’s cloud and network environments through secure configurations, strict access control, segmentation, and continuous traffic monitoring. We ensure that the infrastructure complies with security best practices, standards, and NIS2-specific requirements for resilience and protection of critical assets. User support and incident response coordination We provide technical support for users, ensuring that operational issues are resolved quickly and efficiently. In the event of a security incident, we coordinate the entire response workflow: detection, containment, analysis, remediation, and reporting. We guide employees with clear procedures and provide support for communication to minimize impact and meet NIS2 reporting obligations.